- August 19, 2020
- by: admin
5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing quality management processes.
Safety guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, then you can see whether or not they are doing their jobs by looking at the walls. But when you employ a security guard company, how often can you determine if the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your defenses. In the majority of cases they probably are, but it’s important to employ a method of verification and quality management to ensure that issues associated with the deficiency of performing these jobs do not begin to happen.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and achieving what you picture as your perfect retail security London.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security company and ask yourself does it look adequate.
Additionally, is the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent method to screen if the guard is a good match for your house is to perform a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation will tell you a lot about what to expect from that guard and it gives you a chance to request another guard if you think that it is necessary.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces each guard to the company itself, in many cases the guard’s orientation to his assigned property is not quite as complete. We call the orientation to the assigned property”Website Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Who does the training?
• How long is each new officer trained?
• How long can the security firm double bank? (Double banks is the procedure for having a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the response to each of these questions and make certain that they fit with what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website special training to get an understanding of what goes into preparing a guard to operate at your premises.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their work is not significant and they begin to find themselves as not as a region of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the two methods of distant oversight that prove most effective are:
In case your guards are required to produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are on your premises. These tracking systems permit the security guard company to track the log and time the activity of these guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the security guard company provides a method of making certain that each guard is safe and alert. By having guards check-in frequently together with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and alert is also an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your security while you are not there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when choosing a security consultant be sure that the consultant is not really a security guard company. If so, your audit is sure to develop issues with your existing security guard company.